1. What is the processing time for return orders?

The return order service time of Nykeyboard.com is Monday-Friday/9:00 AM – 5:00 PM (PST).

Once you apply for a return, we will process the return order for you within 1-3 business days.

Orders are not processed on weekends.

We apologize if it times out, you can contact our customer service staff Delma Gundrum by email [email protected], thank you.

2. How to apply for a return?

Within 14 natural days of the return validity period, if you need to return the keyboard and meet the return conditions, you can apply for the return in one of the following two ways:

(1) Contact our customer service staff Delma Gundrum by email [email protected] to apply for a return.

(2) Find the order you need to return on your account order details, submit your return request, and we will review it for you as soon as possible.

3. What are the return requirements?

The keyboard must be returned in a brand new state.

The returned keyboard should be in its original packaging.

The returned keyboard should not have been artificially damaged.

The returned keyboard should not be damaged.

The returned keyboard should not be worn out.

The returned keyboard should be free of stains.

The returned keyboard should not affect our secondary sales.

4. What is the return process?

(1) The return validity period for the keyboard is within 14 natural days after receipt.

(2) Once you apply for a return, we will process the return for you within 1-3 business days.

(3) If you need to return the keyboard, please send it to be returned to 158 Wallabout St #1h, Brooklyn, New York, recipient is Delma Gundrum.

(4) Please send the order number and courier information to email [email protected] after you sending keyboard.

(5) Once the returned keyboard has arrived at Nykeyboard.com’s warehouse and has been successfully inspected, the refund process will be started.

5. Who is responsible for the shipping cost of returns?

If it is the customer’s personal reason: dislike color/workmanship/style of keyboard, the return freight will be for the buyer’s account.

If the keyboard we sent is defective/damaged/lost/wrong, the return freight will be forNykeyboard.com.

We do not charge a re-listing fee.

6. How to obtain a refund?

After we receive your returned keyboard, the refund amount will be credited back to your payment account within 1-2 business days. Please be patient, thank you.

7. Need help?

You can contact our customer service staff Delma Gundrum by email [email protected] at any time if you have any other questions of Return Policy, we will reply to the message within 1 business day and solve your problem with the fastest speed, thank you.